Support

Contact

Write to info@netvalue.ch. We usually reply within two business days. Please never send us your SIP password.

Frequently asked questions

How do I set up my SIP account?
Accounts → “+”, manually or with a QR code. Your SIP provider gives you the user name, authentication name, password, domain, outbound proxy and port, usually in its customer portal under SIP credentials.

The status shows “Sign-in rejected”.
Check the authentication name and password. Some providers require you to allow third-party devices in their customer portal.

Why doesn't it ring when the app is closed?
Without SIPprime Pro, calls arrive only while SIPprime is actively connected to your SIP server. With SIPprime Pro, turn on “Calls While the App Is Closed” in the account and our push server wakes you.

How much is SIPprime Pro?
CHF 2.00 per month or CHF 19.90 per year, each with 7 days free. You can cancel anytime in your Apple Account settings under Subscriptions.

I have a new device. How do I get my subscription back?
Accounts → SIPprime Pro → “Restore Purchases”.

Can I use several numbers?
Yes, with SIPprime Pro. Calls go through the active account; switch it under Accounts or from the status on the keypad.

Can I pick Apple's ringtones?
Choose “iPhone Ringtone” and SIPprime rings with the tone set in Settings under Sounds. Licensing doesn't allow offering Apple's tones individually, so SIPprime has six tones of its own.

Are there video calls or recording?
No. SIPprime is deliberately voice-only and records nothing.